Sometimes it's hard to know what NHS service to use for your illness or injury but this short guide should help
NHS 111 can help you if you need medical help or advice urgently but it’s not a life-threatening situation. Open 24/7, 365 days a year, NHS 111 connects you to a team of fully trained call advisers who are supported by experienced nurses, paramedics, and GPs.
They will ask questions to assess the symptoms, and give healthcare advice or direct you to a local NHS service. If necessary, they can also call an ambulance or direct you straight to A&E. Calls to NHS 111 are free from a landline or mobile phone. Just dial 111.
GPs - any illness or injury that won't go away
Your local GP practice can help with many illnesses or injuries, such as advice on health problems, vaccinations, examinations and treatment, prescriptions for medicines, referrals to other health services and social services.
When your GP practice is closed at the weekends or evenings, you can still see a GP. Contact the GP out-of-hours service by calling NHS 111. The NHS 111 team will assess your condition over the phone and if they think you need to be seen by a health professional, they will refer you to the out of hours GP service.
Local pharmacies can offer expert advice and treatment for a wide range of common conditions and minor injuries. They can help with a range of things including aches, hangovers, colds, emergency contraception, and non-prescription medication. You can also buy your own over the counter medication to save yourself a trip to your GP and save the NHS money!
General opening times for pharmacies can be found HERE.
Minor Illness and Injury Units
There are four of Minor Illness and Injury Units (MIIU) across the county that can treat a range of minor illnesses and injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings, emergency contraception and sports injuries.
No appointment required!
- Peterborough Minor Illness and Injury Unit is on Thorpe Road in Peterborough. It is open every day from 8am to 8pm.
Opening times for the three following Minor Injury Units can be found here
- Ely Minor Injury Unit, Princess of Wales Hospital, Lynn Road, Ely, Cambs CB6 1DN.
- Doddington Minor Injury Unit, Benwick Road, Doddington, Cambs PE15 0UG.
- North Cambs Hospital Minor Injury Unit, The Park, Wisbech, Cambs PE13 3AB.
Many minor illnesses can be treated at home with basic medicines that are available from your local pharmacy. Stocking up on essential medicines can help you avoid a trip to the GP or even A&E. Medicine cabinet essentials include:
- painkillers such as aspirin, paracetamol, and ibuprofen
- anti-diarrhoea tablets and rehydration powders
- indigestion treatment
- bandages and plasters
- antiseptic cream or spray
- first aid kit.
Mental Health – 111 option 2
If you're in Cambridgeshire and Peterborough there's a service which gives those in mental health crisis the opportunity to get access to help quickly, by calling NHS 111 and selecting option 2*.
The new service allows patients or carers to speak to specially-trained mental health staff who can provide advice, support, and signposting to other services. The service is available 24/7, 365 days a year. Click HERE for further information. Calls to NHS 111 are free from a landline or mobile phone.
*Patients registered with practices in Wisbech can access the service via dialling 111. The call handler will then transfer them direct to the service.